We have a new home for our Community!

Thanks for all the info on this, it is very exciting! One thing that is probably a big ask, is there anyway that you guys can work to match this system up with the UserVoice system possibly by keyword or something? It would be really helpful to have links to "Similar User Voice Requests", it could help to allow users to accurately apply their votes in the moment that they have a requirement and limit duplicate entries in the User voice that water down actual votes on a topic.

Second big ask, anyway to link an account to a LinkedIn profile? Would be helpful for the job board portion and the user group section. 

Hi Leanne,

To answer your second question first, since it is the easier of the two, after the update you will be able to have a link in your profile to LinkedIn and a number of the other popular social platforms if you would like. It was something we wanted to have to help with exactly what you mentioned. 

For the launch we don't have an integration with User Voice in the works since it is running on another service at this time. We are looking very closely at the feedback process though and how we can make it better and more accessible. It is something we are thinking a lot about, we want to make that process more responsive and working on consolidating those duplicates so the votes and feedback do not get lost. Thanks so much for your questions!

Crushing it, Evan.

• Content from before 2017 that is still popular, or has been active since February 2017, will also continue to be available

What makes content popular? What is the way you guys are filtering this? Same question for active, what will make a post active in the eyes of QuickBase?

Frequently I look at older content to get answers and it doesn't always have a lot of posts. Some of the posts from 4-5 years ago are not relevant at this time but many of them still are. It would be a shame to lose anything honestly but I understand it isn't always avoidable.

Evan told me at EMPOWER that all threads with recent Activity would be copied over and he said that ALL older posts would be either be carried over by some other automated flagging or else all threads which were eligible to be left behind, would be hand (human) reviewed to have the opportunity to be flagged for relevancy and carried forward. 

I hope that is true. 

I also expect that the automated rules will carry forward threads which were linked to by a post that is being carried forward, as its most upsetting to follow a link to an answer only to find that the target of the link does not exists.    I don't know how they will preserve those links, but that is what we need.  :)

Hi Austin,

For popular we are looking at a combination of articles that have high view counts over their lifetime as well as things that are getting hit regularly via search engines, etc to make sure we aren't getting rid of content that is being just accessed regularly. We also have a list of articles that we redirect to in the product that we will be setting up as well that goes beyond the February 2017 timeline we set. 

In regards to activity it is conversations that have had a reply or activity on the actual thread since February of 2017, essentially anything that has had any activity since we moved to our current Community. Then there is a span of time beyond that we are looking at manually if they meet a certain threshold of viewership or specific themes that are still popular and relevant. Questions with no responses or with very low viewership (As in almost nothing over their lifetime) will be getting archived.

Everything from the current Community back to 2012 will be getting archived and can be recreated if we need to but we are using this as an opportunity to spring clean out a lot of content that is no longer relevant or outdated as the product has changed. That does open the possibility of us missing a few things as we have content spanning from 2012 to today. If there is something you refer back to regularly and would like to make sure it gets brought over I would suggest adding a comment to it if you have it bookmarked and you don't see anything on it since before February 2017 just to be safe.

Evan, will you please email me, or post your email address? Thanks!

I finally found an example of a post that was broken with the previous forum change, from the intuit forums. In this post there is a link to a solution that no longer works because the forum URL structure changed at some point. 

https://community.quickbase.com/quickbase/topics/bootstrap-quickbase-css-question

The bad link is this "https://quickbase-community.intuit.com/questions/994665" and the correct link now would be "https://community.quickbase.com/quickbase/topics/how-to-use-bootstrap-with-quickbase".

Luckily Dan left the title of the post there so it was easy enough to find with a search but that isn't usually the case. 

I've just seen a lot of forums lose their old data when changes like that happen. The post is still there yes but it is more taunting than anything when the links are broken. I'm not even sure of how to avoid that but that is my main concern with a change like that.

Hi Austin,

Yeah that can be a tough one for a migration to make sure that content that points to other content is cleaned up. It is something we are trying to work on in advance of the move in marking things that will need to be updated. Then we will be trying to go back and do clean up to make sure that things that are linked to are replaced if they were removed and are still relevant and that links are updated. There may be times where people will run into those broken links but as part of moderations we hope to reduce the number of times that happens and then update them when we can.

The good thing is this time around with all the previous posts being archived via Quick Base we will be keeping a full catalog of archived content and we will have the old links for all the content saved as well so we will have a reference to pull from. When we move into the new community platform I would say if anyone stumbles upon a broken link like that they should message me and I'll do my best to fix it if it was missed. 

As an update for everyone who has been following this thread we are going to be launching our new Community on Tuesday the 27th. As a result next week, starting Monday the 19th, we will be putting our current Community in read only mode until the 23rd when our new Community site will be live. The new community home will be live on the 23rd of August with the migration finalized. 

This means that the Community will be read only in the interim between the 19th and 23rd so that we can do the migration work necessary. If users run into issues at the time they would want to put in a case with our Care Team to receive help with their issue and we will be working as fast as possible to restore access to the Community. Certainly let me know if you have any questions and thank you in advance for your patience while we work on the new home for our Community.