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URL Button - Autosave feature does not work on mobile app

  • 1.  URL Button - Autosave feature does not work on mobile app

    Posted 04-15-2015 03:43

    Hi all,

    We have an Item Inspections form. At the end of the form I created a button to return to the related purchase order for further editing. When I click the button from the desktop view using a laptop or desktop computer the form I was working on automatically saves before redirecting. However, when I click the button in the mobile app it does not save the record. How can I set the mobile version up to do the same and autosave the record when the button is clicked? Any help is appreciated!

    Thank you!



  • 2.  RE: URL Button - Autosave feature does not work on mobile app

    Posted 04-16-2015 15:50
    Hi Krissy --

    I'd suggest contacting QuickBase Customer Care in cases like this -- you may have found an issue that we'd need to fix. Just click this link to open a case: https://www.quickbase.com/qb/support/redirecttorealm?subject=Issue+with+save+before+redirect+on+mobile.

    --S.


  • 3.  RE: URL Button - Autosave feature does not work on mobile app

     
    Posted 12-16-2017 01:00
    I am having this issue. Was it never resolved?


  • 4.  RE: URL Button - Autosave feature does not work on mobile app

    Posted 12-17-2017 23:21
    Hi Kelly,

    If you are having this issue since this forum post was originally 3 years ago I would also suggest you put in a support case. It may be that you have run into an issue with some of the recent mobile changes or that the coding on your button needs adjustment. With a support case you can share the specific code you are using and let us know where the break appears to be happening without exposing your code to the general forum. Then we can help to troubleshoot the issue. Just click the link below to open a case:

    https://login.quickbase.com/qb/support/newcase?subject=Issue+with+save+before+redirect+on+mobile


  • 5.  RE: URL Button - Autosave feature does not work on mobile app

    Posted 20 days ago
    Just a note that, another several years later, I am also encountering this issue. I've submitted a support case!

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    Chyanne
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  • 6.  RE: URL Button - Autosave feature does not work on mobile app

    Posted 20 days ago
    I've already received a response, and in case it's helpful to anyone else, this issue appears to be a dead end. 

    Our Response: Good day Chyanne;

    This issue has indeed already been documented in another case and has been escalated for further review.

    There have been no updates since it's original submission, but I'll be sure to pass along anything I happen to hear back.

    Regrettably, there is no workaround for this issue at this time. for that, apologies for the inconvenience.

    Thank you for your time and for contacting Quick Base Support!

    Cheers.

    Kris Krysalis | | They/She
    Quick Base Customer Care | | Support

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    Chyanne
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  • 7.  RE: URL Button - Autosave feature does not work on mobile app

    Posted 20 days ago

    Yes, their entire mobile platform is riddled with bugs and limitations, and any time you ask they say there is no workaround, and many times inform you they have no plans on working on mobile.

    Essentially, it seems QB has abandoned the mobile side which is unfortunate as everything is moving to mobile.



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    Mike Tamoush
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  • 8.  RE: URL Button - Autosave feature does not work on mobile app

    Posted 20 days ago
    I created a user voice (it was about a few major bugs, but also in general the mobile experience). Upvote it and make QB listen!

    https://quickbase.uservoice.com/forums/111823-quickbase-product-feedback/suggestions/43698063-mobile-bugs

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    Mike Tamoush
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