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Notification email triggered from an automated task.

  • 1.  Notification email triggered from an automated task.

    Posted 07-01-2021 14:24
    I have a Notification email that's triggered when a specific field is updated.  I have an Automation set up to update that specific field based off of certain criteria.

    Updating the specific field manually sends out the notification looking as I would expect it, with the fields and markers populated with information from the record, but when the Automation changes the field all of the fields/markers for the email are either numbers in brackets (ie [9] when it should be a date or something) or the actual command (writing %recData% in the email instead of displaying the record).

    Does anyone know why this is happening or how to make it appear with the actual information? Any insight would be appreciated.

    Corey Geloneck

  • 2.  RE: Notification email triggered from an automated task.

    Posted 07-01-2021 21:04
    I believe what is happening is that you have set up a Notification and only have set a message for the single record changes but have set the notification for both single and multi record changes, using the same message.

    When there is a multi record notification, like the result of an import or grid edit, then that is considered a multi record notification,  in that case, you get just one email for all changes.  If that is what you want, then you should enter a different message for the multi record changes, and include the "Marker" for a link to all the changed record.

    You can do that quick test as to if the system sees your Automation edits as a multi record change by customizing that multi record message,

    If what you actually need to have is a separate email for each edit, then the way to do that will be via a pipeline.  You would Trigger a pipeline to update  field B when field A changes.  Then set the notification to trigger in field B changing.

    But if you import 1,000 records then you will receive 1,000 emails.

    Mark Shnier (YQC)
    Quick Base Solution Provider
    Your Quick Base Coach

  • 3.  RE: Notification email triggered from an automated task.

    Posted 07-01-2021 21:24
    I believe this is exactly the issue I'm having... Thanks!

    Now I just need to get access to pipelines.

    Corey Geloneck