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Notifications for errors

  • 1.  Notifications for errors

    Posted 20 days ago
    I have a daily automation that I would like to get a notification if it encounters an error.  I do not see that option anywhere in the Automation configuration.  Is that possible elsewhere?

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    Chris Sipes
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  • 2.  RE: Notifications for errors

    Posted 20 days ago
    In my experience the Automation Owner receives the Notification.

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    Mark Shnier (YQC)
    Quick Base Solution Provider
    Your Quick Base Coach
    http://QuickBaseCoach.com
    mark.shnier@gmail.com
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  • 3.  RE: Notifications for errors

    Posted 20 days ago
    Edited by Chris Sipes 20 days ago
    That would be great.  How do I make that happen? 
    I created the app and wrote the automation.  It failed and I did not get a notification.  I only knew about the failure when I went in to check it and it indicated "1" in the error column.  I don't want to have to manually check every day so how do I tell it I want to be notified on error?

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    Chris Sipes
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  • 4.  RE: Notifications for errors

    Posted 17 days ago
    Hi Chris,

    What was the error that you received when your automation failed?

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    Evan Martinez
    Community Marketing Manager
    Quick Base
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  • 5.  RE: Notifications for errors

    Posted 17 days ago
    When I went in to check on the automations for the app, I saw the Automations list that said:

    Run count last 7 days: 7
    Error count last 7 day: 1

    There are no more errors at this point because I fixed the issue, but I was trying to figure out how to get notified if an error ever occurs.

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    Chris Sipes
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  • 6.  RE: Notifications for errors

    Posted 15 days ago
    Hi Chris,

    In general Automations owners do get error messages when an automation fails to complete and an error occurs. Since this is a system message sent out automatically it can at times get caught in people's spam filters or email clients like Mimecast and not end up in the same place as the mail they usually get from QB. If you check in with the Care team they can also look into the specific error and confirm if an email was sent, there are a few edge cases where specific automation errors don't send notifications, usually tied closely to authentication errors or downtimes.

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    Evan Martinez
    Community Marketing Manager
    Quick Base
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