Discussions

Expand all | Collapse all

Cannot change Record Owner when Sandbox is enabled

  • 1.  Cannot change Record Owner when Sandbox is enabled

    Posted 01-02-2020 09:17
    Since enabling the Sandbox, I am no longer able to change the Record Owner.

    Without Sandbox enabled, when editing a record on a form I could scroll to the bottom and click a link that said "change" next to the Record Owner. That link is now gone.

    I see it in the Sandbox, but if I change the Record Owner in the Sandbox and then Publish changes, that doesn't update the Record Owner either (of course I wouldn't expect it to).

    Is changing the owner of a record no longer supported when Sandbox is enabled? If it is, then what is the method to do it?

    ------------------------------
    Mitch Koyle
    ------------------------------


  • 2.  RE: Cannot change Record Owner when Sandbox is enabled

    Posted 01-02-2020 16:02
    Hi Mitch,

    Thanks for pointing this out. This is not the expected behavior and we will address this in an upcoming release.

    Best,
    Chris

    ------------------------------
    Chris Hutchens
    ------------------------------



  • 3.  RE: Cannot change Record Owner when Sandbox is enabled

    Posted 01-13-2020 13:32
    I just wanted to follow-up... this has been fixed with this weekend's update. Thanks!