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Cannot change Record Owner when Sandbox is enabled

  • 1.  Cannot change Record Owner when Sandbox is enabled

    Posted 18 days ago
    Since enabling the Sandbox, I am no longer able to change the Record Owner.

    Without Sandbox enabled, when editing a record on a form I could scroll to the bottom and click a link that said "change" next to the Record Owner. That link is now gone.

    I see it in the Sandbox, but if I change the Record Owner in the Sandbox and then Publish changes, that doesn't update the Record Owner either (of course I wouldn't expect it to).

    Is changing the owner of a record no longer supported when Sandbox is enabled? If it is, then what is the method to do it?

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    Mitch Koyle
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  • 2.  RE: Cannot change Record Owner when Sandbox is enabled

    Posted 18 days ago
    Hi Mitch,

    Thanks for pointing this out. This is not the expected behavior and we will address this in an upcoming release.

    Best,
    Chris

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    Chris Hutchens
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  • 3.  RE: Cannot change Record Owner when Sandbox is enabled

    Posted 7 days ago
    I just wanted to follow-up... this has been fixed with this weekend's update. Thanks!