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Pulling Zendesk Email Comms into QuickBase

  • 1.  Pulling Zendesk Email Comms into QuickBase

    Posted 05-25-2020 14:04
    Hi all,

    Hoping you're well and staying safe

    One of my clients uses Zendesk for some requests from the business, and QuickBase forms for others. For the Zendesk requests, we create a connected data table to Zendesk and pull the "Tickets" table into one of the apps - so we have the listing of all the Zendesk tickets

    For those Zendesk tickets though, people use Zendesk to email the requestor and there are various back and forth comms. 

    What i'm trying to figure out is, is there a way to pull those comms into another connected data table? Looking at the "tables" in Zendesk that a QuickBase connected data table allows me to sync to, its not clearly evident if any of these includes those comms

    If one of them did, i could pull them in and then create a relationship between the tickets and the comms table using the ticket ID as reference so the two would be linked automatically

    Does anyone have any experience of doing these? Is one of these tables actually a list of email comms and its just not clear from the name?

    Thanks

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    Jafar Tiyar
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  • 2.  RE: Pulling Zendesk Email Comms into QuickBase

    Posted 06-30-2020 15:09
    bumping this up in case anyone has an answer

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    Jafar Tiyar
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