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How to set the FROM clause of an Email Notification to a given user?

  • 1.  How to set the FROM clause of an Email Notification to a given user?

    Posted 11-13-2017 18:52
    I am trying to configure an email notification so that it appears to be coming from an email address of one of our users. 

    The issue with that when I go under "Advanced Options", the dropdown presented does not contain the email address of the user I would like to use. 

    I read this article: http://help.quickbase.com/user-assistance/company_email_domain.html">http://help.quickbase.com/user-assistance/company_email_domain.html">http://help.quickbase.com/user-assistance/company_email_domain.html
    I think the problem is that the email address of the user I want to add in the "FROM Address" is not registered. 

    Is there anyway I can get around this?  


  • 2.  RE: How to set the FROM clause of an Email Notification to a given user?

    Posted 11-13-2017 18:57
    Can you make that user have access to the app so that it becomes a valid choice?  Or you do not want to pay a license for that email address.  I'm pretty sure that the FROM has to be from a user so that Quick Base knows that you are not generating spam emails from a fake email address.


  • 3.  RE: How to set the FROM clause of an Email Notification to a given user?

    Posted 11-13-2017 19:02
    How exactly do I give a user access to that app? The user I want is already listed in the users list in the table I want to send a notification form. 


  • 4.  RE: How to set the FROM clause of an Email Notification to a given user?

    Posted 11-13-2017 19:04
    Did you set the Notification to trigger for only single record changes?

    Assuming so, then how about adding a formula user field to the table with a formula

    ToUser("john.smith@mycompany.com")

    That field will then be a choice for the FROM.


  • 5.  RE: How to set the FROM clause of an Email Notification to a given user?

    Posted 11-13-2017 19:13
    I've added a field User-Formula with the value 'ToUser("john.smith@mycompany.com")' in the same table with the Email notification. However, it still did not show up in the FROM dropdown. 


  • 6.  RE: How to set the FROM clause of an Email Notification to a given user?

    Posted 11-13-2017 20:27
    Can you try one more thing which is quick to test?
    Go to your Users tab and see if that user has a green checkbox to show in user pickers.


  • 7.  RE: How to set the FROM clause of an Email Notification to a given user?

    Posted 11-13-2017 20:30
    I figured out what I was doing wrong, I didn't have the "change on single record" enabled. 


  • 8.  RE: How to set the FROM clause of an Email Notification to a given user?

    Posted 11-13-2017 20:43
    When you kept saying that you did not see the user on the drop down list, I thought you were just missing 1 user - you were missing the whole option to select a FROM.  That only can appear if it is a single record change.

    Glad is working for you now.