Discussions

Expand all | Collapse all

Email Notifications Notify Whom

  • 1.  Email Notifications Notify Whom

     
    Posted 04-04-2017 08:29
    Is there a way for the Notify Whom in the email notification settings to send out by

    1. Email + User listed in the field;
    2. User listed in the field 1 + User listed in the field 2?

    eg. abc@xyz.com and [contact person]
    eg. [contact manager] and [contact employee]


  • 2.  RE: Email Notifications Notify Whom

    Posted 04-04-2017 08:43
    I find at times its just as easy to copy a notification or reminder etc and add different contact emails. Then rename them notification1forjohn notification1forjane  etc.

    If you get what I mean?


  • 3.  RE: Email Notifications Notify Whom

    Posted 04-04-2017 09:34
    In the notify who box you can carefully type field name(s) in [square brackets], in addition to hard coded email addresses.  

    I just list them vertically.  


  • 4.  RE: Email Notifications Notify Whom

    Posted 04-25-2019 16:36
    If I try typing [Email] under "Notify Whom: A specific list of email addresses...", and Save, I get an error that it's not recognized as a user. Is there another way of notifying someone from a field and another specified address?


  • 5.  RE: Email Notifications Notify Whom

    Posted 04-25-2019 16:44
    No problem, just rebuild your Notification (re-build, not COPY) and make it type - OPEN at the very top.

    There is a slight chance that your Realm is not set to allow Open Notifications as a security precaution. if that is the case and you get blocked put in a support ticket and they will open you up to "Open" type  Notifications.


  • 6.  RE: Email Notifications Notify Whom

    Posted 04-25-2019 16:55
    Hello: I am re-building like:
    ">https://d2r1vs3d9006ap.cloudfront.net/s3_images/1786712/RackMultipart20190425-45479-1plwlgp-Screen_Shot_2019-04-25_at_12.53.12_PM_inline.png?1556211257">
    QB give me this error:


  • 7.  RE: Email Notifications Notify Whom

    Posted 04-25-2019 16:57
    Also, to clarify, I want the email to go to a non-registered email address + another address. It will achieve going to the non-registered email address if I choose "The email address listed in the field: Email", but I need to add 1 more address.


  • 8.  RE: Email Notifications Notify Whom

    Posted 04-25-2019 16:58
    While not such an informative error message, I think you are here:

    There is a HIGH chance that your Realm is not set to allow Open Notifications as a security precaution. If that is the case and you get blocked put in a support ticket and they will open you up to "Open" type  Notifications.


  • 9.  RE: Email Notifications Notify Whom

    Posted 04-25-2019 16:59
    Aha! I was seeing the open permission type in the above screenshot, so I assumed that wasn't the issue. I'll reach out to support. Thanks!


  • 10.  RE: Email Notifications Notify Whom

    Posted 04-25-2019 17:00
    I can't explain your second comment unless the field [Email] is not a type email. but check with support as a next step to make sure your Realm is not blocked.  They tend to default all new accounts to blocking external emails.


  • 11.  RE: Email Notifications Notify Whom

    Posted 04-25-2019 17:01
    Lemme know the outcome.  I think they have security part working as intended, but the user interface and messaging when blocked is confusing.


  • 12.  RE: Email Notifications Notify Whom

    Posted 04-25-2019 17:07
    The [Email] field is an email type. If I were to switch Notify Whom to "The mail address listed in the field: Email" it works fine with the exception of adding an additional email address. When I try adding the field in "A specific list of email addresses..." it gives me the error. I reached out to support to ask if they can allow Open Notifications and linked to this thread. If they figure it out, I'll let you know. Thanks!


  • 13.  RE: Email Notifications Notify Whom

    Posted 08-01-2017 15:39
    how do i change the "to whom" field? I cannot seem to change this field to send it to one of my users, i can send to myself.