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Special characters not showing properly

  • 1.  Special characters not showing properly

    Posted 01-05-2018 15:34
    Just recently when trying to add ? symbol in a text field it gets displayed as "®".  Older records that already had the symbol in the field display properly.  If I edit a record that is displaying the symbol correctly and save it (no edits) the text field now changes what it displays to "®".  There has been no changes to the application.  

    Any suggestions on how to fix this issue?


  • 2.  RE: Special characters not showing properly

    Posted 01-16-2018 19:32
    Hi David, 

    We haven't been seeing this issue across the platform but I have seen a few isolated incidences of it upon update. I would suggest putting in a support case with our team so you and a rep can take a look at it together and try to isolate what might be causing this issue in your experience.


  • 3.  RE: Special characters not showing properly

    Posted 01-16-2018 19:34
    This has been resolved.  I did open a support case and they were able to fix the issue.


  • 4.  RE: Special characters not showing properly

    Posted 01-16-2018 20:57
    Hi David,

    Excellent I am glad to hear they were able to help you resolve the issue.