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What happens when an outside source responds to a Quickbase email notification?

  • 1.  What happens when an outside source responds to a Quickbase email notification?

    Posted 03-06-2017 17:00
    What happens when an outside source responds to a QuickBase email notification?

    Can I customize who the response goes to or where it is saved within the application?


  • 2.  RE: What happens when an outside source responds to a Quickbase email notification?

    Posted 03-06-2017 17:06
    If you make the Notification apply to only when a single record is changed, and if you have registered your email address with QuickBase, then you will be able to specify the "FROM". That way the user will be able to REPLY to the email.

    If a user simply responds to a Notification from notify@quickbase.com, the reply will just go into a deep dark hole. 


  • 3.  RE: What happens when an outside source responds to a Quickbase email notification?

    Posted 03-06-2017 17:09
    Depending on your notification settings you can set who the notification is sent from.

    For example many of my custom notifications can go out from me and they look like this in the recipients Email:
    matthew @ cirrusops.com (via QuickBase) <notify@quickbase.com>
    Then the replies will come to me.  However, if the notification is not specified who it is from and just says notify@quickbase.com

    Any replies will be lost is space.

    If you want any replies to come to a specific email, you can add that email as a user to the application (make sure they are withing your domain's "Company")  then add them as the sender in the notification.

    After it is send, you can bring those emails back into an "Inbox" table within your app through a variety of sync/integration options with your mail service.