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Why won't my dropdown order change even though I've switched the sorting back and forth?

  • 1.  Why won't my dropdown order change even though I've switched the sorting back and forth?

    Posted 07-25-2018 13:07
    I'm trying to change the add communication form so that the most recent ticket is at the top of the list rather than the oldest one, but nothing I'm doing is changing the sort. Am I changing the wrong field/property?


  • 2.  RE: Why won't my dropdown order change even though I've switched the sorting back and forth?

    Posted 07-25-2018 13:56
    Is this dropdown a Text - Multiple Choice field (where you enter in the different selections for the dropdown) or is this dropdown being pulled from another table?


  • 3.  RE: Why won't my dropdown order change even though I've switched the sorting back and forth?

    Posted 07-25-2018 13:58
    It's just pulling a list of the tickets in my ticket table. It's not multiple choice.


  • 4.  RE: Why won't my dropdown order change even though I've switched the sorting back and forth?

    Posted 07-25-2018 14:58
    Okay I see. I played around with some of mine that were pulled form another table a bit but couldn't figure it out either - sorry about that.


  • 5.  RE: Why won't my dropdown order change even though I've switched the sorting back and forth?

    Posted 07-26-2018 13:57
    Make a new report on your tickets table with the columns and sorting you want. Name it "Tickets Sorted Newest to Oldest"

    Now go back to your add communication form and customize the form. Find the dropdown list field for your tickets and change the setting on the right from "Use the standard record picker" to your new report