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How do i reduce purchased users with access?

  • 1.  How do i reduce purchased users with access?

    Posted 06-12-2018 13:52
    I currently have 41 users but paying for 42 purchased users with access. How do I reduce this?  I tried deny and deactivate a user but still the purchased users with access stays at 42 and doesn't reduce to 41. 


  • 2.  RE: How do i reduce purchased users with access?

    Posted 06-12-2018 14:14

    Figured it out.  I had to navigate to billing and then lower the purchased amount from there.  Now it shows 41 purchased in the account dashboard.