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unverified user unable to receive invite -alternative way to register without invite?

  • 1.  unverified user unable to receive invite -alternative way to register without invite?

    Posted 05-18-2017 18:27
    We have issues with two users listed as Unverified.  We've attempted to send the invites several times but they are not sending.  We checked by sending test messages that were received so we know that the emails in QB are valid but not sure why the invites are being received.  I've submitted a ticket but no response back and it's critical these users have access ASAP since they are on the road.  Is there another way to register them without the invite?


  • 2.  RE: unverified user unable to receive invite -alternative way to register without invite?

    Bronze
    Contributor
    Posted 05-18-2017 19:32
    Hi Erika,

    Using the link below will allow you to complete the registration process for a user, as long as you have their correct email address. You will be able to enter their name and create a password for them, which they could change later if they wish.

    https://yourdomain.quickbase.com/db/main?a=reg

    Just change 'yourdomain' to match your actual quickbase domain and it should take. 

    Let me know how this works for you!

    Thanks and good luck!


  • 3.  RE: unverified user unable to receive invite -alternative way to register without invite?

    Posted 06-08-2017 15:55
    I tried this and it did not work. It asked that an email be reset to verify ( which we tried) but did not recived that email either


  • 4.  RE: unverified user unable to receive invite -alternative way to register without invite?

    Bronze
    Contributor
    Posted 05-20-2017 04:06
    FYI - we have been having similar problems with the deliverability of invite emails to new users. Nice to know an approach to do the registration for them to bypass this annoying problem. BTW, I don't think this is a QB problem but instead a Gmail problem for us.


  • 5.  RE: unverified user unable to receive invite -alternative way to register without invite?

    Posted 02-15-2018 23:09
    Sorry to piggy back on an old thread, but I am currently facing this with some users, and the above recommendation of having them go to https://yourdomain.quickbase.com/db/main?a=reg(swapped yourdomain of course) only tells them that their account is unverified, and needs to resend email.. Obviously they're not getting the email, and this becomes a loop. 

    Is there anyway from within quick base, that I can either A.) delete his account and restart or B.) change the status from unverified to verified. 


  • 6.  RE: unverified user unable to receive invite -alternative way to register without invite?

    Bronze
    Contributor
    Posted 02-15-2018 23:16
    You might want to open a support ticket. There have been a few times in the past where I've had to have QB support go behind the scenes and update the status of users, and they seem to have more tools available to them than a normal client admin has.


  • 7.  RE: unverified user unable to receive invite -alternative way to register without invite?

    Top
    Contributor
    Posted 02-16-2018 14:44
    Hi Dell CDM manager I would agree with Michael you should certainly open a support case on this issue to get in touch with our Care Team. If they are not receiving emails it could be that their email inbox doesn't have our Email server IP addresses whitelisted and that could have resulted in them ending up on our email suppression list to avoid being spammed. When this happens a Care Team member can go in and verify what reason they see for a user not being able to receive an email and then ideally we can help you to troubleshoot that issue. 


  • 8.  RE: unverified user unable to receive invite -alternative way to register without invite?

    Posted 06-19-2018 17:49
    I am having this issues. I have checked that the domain is not whitelisted. The emails are not going through and I have employees that cannot work. I have deleted and re added. We have tried logging in and it says they need to verify the email and resend verification email and no emails. Everyone else in my organization received emails from quickbase without issue. This is not an issue on our side but one with Quickbase. I wish I had time to wait for a ticket to be worked. Does anyone have know of any other way to correct this issue?


  • 9.  RE: unverified user unable to receive invite -alternative way to register without invite?

    Top
    Contributor
    Posted 06-19-2018 17:54
    HI Kerri,

    I would recommend the same steps to you that were recommended above to put in a case with the Care Team here at Quick Base. Even companies that have been getting emails from us for other users can run into an issue with emails when they are the first email from Quick Base to that specific email addresses inbox. If the emails are held or rejected then that user ends up on the suppression list for our email provider. This is to avoid spamming an email address that has previously rejected a Quick Base email, at times this does mean that if our very first email is held it prevents future emails from leaving our provider until they are reset. At that point you would want to contact the Care Team to check in on those specific users and work to resolve this and they can also help you with that verification, since it is something on our end for verification you would need to reach out to Quick Base for the fastest resolution. To help speed that process up I would recommend you include the emails of the specific users in the case and have the case come from an Account Admin for your Account.