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user deletion log

  • 1.  user deletion log

    Posted 10-09-2018 20:48
    Recently, in an application I manage, a user from the application was removed by one of the administrators. Due to this, the user could not perform his task as his access was revoked. There are many administrators in the application I manage and it is impossible to track down who did it. Is there a way to find this out from QuickBase? I think it is a very basic and important feature to have logs of who is adding or deleting users/records to an application.

  • 2.  RE: user deletion log

    Posted 10-09-2018 21:03
    Quick Base has recently added Audit Logs to enterprise and platform plans. If you have one of these plans and have enabled Audit Logs in your realm, then these log files should have the information. If not, I think it is a matter of QuickBase adding this information to the Audit Logs.

  • 3.  RE: user deletion log

    Posted 10-10-2018 13:32
    Hi Surya,

    Thank you for your input. I am not the realm admin but today I am going to check if we have that feature in the plan we use. I did some research on my own about the Audit logs. I found that we can apply to audit on 20 applications per realm and the application managers of the respective applications can audit 20 fields inside the app.

    However, my main question is, how do I log the details of users being added and removed from the application. Is there a way to audit on the users table as well? 
    I'm providing an example for clarity:
    Hypothetical case:
    1. Person A is an admin for the application XYZ.
    2. Person B is has a paid seat in the QuickBase realm.
    3. Person A adds person B to the application XYZ under the role Viewer.

    What I am looking for is:
    Logs which will state, that person A added Person B to application XYZ as a Viewer, with details like date and time.

    I'd appreciate your inputs if you have any.

    Thank you!

  • 4.  RE: user deletion log

    Posted 10-10-2018 14:00
    Hi Shardul,

    Currently our Audit Logs do not track users being added or removed from a specific application and the details of those actions. They do track a number of other actions inside an Account and Application (with further details available in our help article). The Audit Log functions are still growing as our PD team works on enhancing what is available but unfortunately the field level auditing being added in the October release won't address user invitations in the application.

    If you are having issues on a specific user's access and want to find out more about what happened an Admin on your account can reach out to the Quick Base care team via a support case with the user's email address, the application in question, and the time frame they were removed from the application and the Care team can look into when and who removed the user. A support case can be entered when signed into Quick Base by clicking on the question mark icon in the upper right hand corner of the page and selecting Manage Support Cases or directly by clicking here

    Thank you very much for your time today Shardul and I hope this information is helpful at least confirming what you could find in the audit logs today.

  • 5.  RE: user deletion log

    Posted 10-10-2018 14:04
    Hello Evan,

    This was very helpful. 
    My current situation isn't that severe that I need to put in a support case and find out, but it's good to know that it is still possible if needed.

    Thank you for providing this information. Appreciate it.