Discussions

 View Only
  • 1.  INTERNAL AUDITS and response from Claude at quickbase? has anyone seen claude ?

    Posted 06-23-2022 15:46

    From: Michael Guarino
    Sent: Monday, June 20, 2022 9:38 AM
    To: notify@quickbase.com
    Cc: Katrina Borders (Kborders@dfamilk.com) <Kborders@dfamilk.com>; Michael Guarino <mguarino@dfamilk.com>
    Subject: 6-20-22 Quick Base Care has updated your case #689050 DFA El dorado springs MO
    Importance: High

     

    Good morning. We have not heard back on this.  We will need some support on this immediately.  Quickbase is the main database we use for internal audits…. We have not been able to enter data for over a month.  Please let us know the status ?  Thanks, Mike

     

     

    Mike Guarino

    Quality Assurance Manager

     

    Dairy Farmers of America

    305 W US Highway 54, El Dorado Springs, MO 64744

    Cell: 585 409 7796     Office: 417 430 2524

    dfamilk.com

     

     

     

     

    From: notify@quickbase.com <notify@quickbase.com>
    Sent: Tuesday, May 17, 2022 1:06 PM
    To: Michael Guarino <mguarino@dfamilk.com>
    Subject: Quick Base Care has updated your case #689050

     

    Your original question: Navigation and setup of a current app in quickbase...

    Our Response: Hello Michael,

    My name is Claude and I will take a look at this for you. 
    I'll be more than happy to help resolve your issue with getting a trainer to provide training with out platform.

    Let us take a look. 
    Feel free to let us know if you have any additional questions or concerns.

    Also feel free to visit our QuickBase University for the latest in training videos and tutorials.

    https://university.quickbase.com/



    Regards, 


    Claude Bowens

    Please do not reply to this email. It is an automated notification. If you need to view or update your case, log in to Quickbase and from any screen click Help, then Manage Support Cases.

    You created this case as the user mguarino@dfamilk.com. Only this user has the right to see and update this case.

    Thank you for contacting Quickbase Care.

    Caution: This message originated from outside of the organization. Do not click on links or open attachments unless you recognize the sender and know the content is safe.



    ------------------------------
    Michael Guarino
    ------------------------------


  • 2.  RE: INTERNAL AUDITS and response from Claude at quickbase? has anyone seen claude ?

    Posted 06-24-2022 00:25
    Hi! You won't see a response as that was an automated notification from an unmonitored account. You can pull up your support cases and add comments by clicking the question mark icon in the top right hand corner near where you would sign out.

    ------------------------------
    Katlyn Allen
    kallen@eatatjacks.com
    ------------------------------



  • 3.  RE: INTERNAL AUDITS and response from Claude at quickbase? has anyone seen claude ?

    Posted 06-24-2022 07:40
    When someone says we will review and get back to you ... one should not expect a response ?  Why did they even respond to me originally and say that ?





  • 4.  RE: INTERNAL AUDITS and response from Claude at quickbase? has anyone seen claude ?

    Posted 06-24-2022 08:04
    Just update the ticket and it will re open at Customer Care.

    ------------------------------
    Mark Shnier (YQC)
    mark.shnier@gmail.com
    ------------------------------



  • 5.  RE: INTERNAL AUDITS and response from Claude at quickbase? has anyone seen claude ?

    Posted 06-24-2022 08:18
    Thanks. Did that.  No reply or response