Account administrator does not have access to all apps

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We have a Document library that was created by another user to store documents/images for exact forms, however today we have tried to add more files into that document library.  Have tried both as myself and as the account administrator, but both are denied permissions on that document library.

I thought the account admin would have access to everything (or at least be able to set permissions on them).  How can the account admin set permissions on this document library so other people can add files?

Or are the document libraries user specific?  Do we need another library for each user?
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Posted 2 years ago

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Every app has its own set of users with their access determined by the Roles.
For example if you had an app with all the pay levels of each employee, just because you are the QuickBase Admin, it does not give to the rights to see everyone's salary.

So whoever does have Admin rights to that app or someone with sharing access would need to invite you to the app.