Downloading an Exact Form causing Word to crash

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  • Updated 3 years ago
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Anyone else having this issue? I have downloaded an EF that I have previously loaded (worked fine before) and it is now causing Word to become unresponsive and crash.

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Posted 3 years ago

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John Michael

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Hey Andrew,

This issue generally occurs when you try downloading the wrong type of Exact form (64-bit vs 32-bit) for your operating system.  Trying to run a 64-bit Exact form on a 32-bit Operating System will sometimes cause Word to crash.  Make sure that the version of the Exact form matches the version of your Operating System.  If that doesn't work I would recommend contacting Microsoft support and letting them know.