Hey Quick Base Community,
As part of our on-going work to know our customers better and improve the Quick Base User Experience for all, we’re launching an End User Sentiment survey in early April.
This will be an in-product pop-up survey, asking up to 5% of your non-builders about their experience using Quick Base. We’ll be doing this on a rolling basis to track how our efforts effect End Users’ experience with Quick Base.
Their responses will give us direct feedback from people who use Quick Base every day to get their jobs done, allowing us to polish their experience, resulting in happier and more productive Quick Base users.
You can find an image of the survey here.
QuickBase Product Manager
I also suggest that you identify who is doing the Survey. ie the Company management? Or the App Admin? or Quick Base itself (I know the answer, but the user won't) .
Users may say that the Dashboard is terrible or perhaps they in fact have a constructive suggestion on what other links or search boxes or reports they need, and expect that feedback to be heard by the App Admin when in fact its sort of going into a black statistical hole at Quick Base if the App Admins cannot access it.
I also agree to the posts above that suggest the feedback should be available to the app admins.
Honestly, though - I don't see this as a successful approach to eliciting valuable user feedback that will help drive product improvements. What you're rating is less QB and more the ability of the app admins / developers to build things - which is delicate because there are some areas in which QB is severely limited and it hurts the overall user experience. If you read the discussion forum you see hints of the same themes over and over. "How do I?" "Can we?" For every one of those there's either an implied UX challenge ("how do we make that more obvious?" - ex: setting a field to use a pick list, report link fields, modifying reference fields in relationships, etc.) or a possible product enhancement ("yeah - maybe we need something like that" - ex: regex support in formulas, reports as members of the toolbar [I'd so love that...], distinct results in reports, formula fields in section/tab titles, etc.). All of that impacts our ability to deliver a quality UX - but users won't know that. They're not rating QB. They're rating the app admins / developers.
Maybe you should consider surveying the app admins / developers? We have a pretty good handle on things we hear from users and think would be valuable additions to the product.
Yes - I know the user voice submission and voting process is there. To me that just seems like a parking lot and not an effective way to manage the feedback process.
You guys are doing great work improving with these incremental monthly updates. Let us help you with that. We know our pain points and many times they result in user challenges. Sometimes ones we can't fix right now.
I think you should pause for a moment, and let the responses to this announcement roll in. So far there are not a lot of responses to this announcement. I think that shows that this may not be the best way to notify your customers of this survey.
I get a lot of emails about Empower, and see notices about monthly updates. I am very pleased so see the work being done to update Quickbase and hope to see more notices in the future. Using these other methods of communication like the email this morning are a better way for this notice.
I don’t believe you are approaching this from a customer’s perspective.
What you are proposing is contacting our staff, our corporate partners’ staff, and contractors of both for this survey. Another commented about problems with C-Suite customers and suggests a means of opting out. There is something worse than a complaint from the C-Suite - having them pass along a compliant from our partners C-Suite. Opt-out is not enough. It should be Opt-in.
What I am really talking about is the relationship between Quickbase and its customers. We would most certainly expect the simple courtesy of receiving the results of the survey. More to the point , from our perspective our staff, partners etc. may be users of the Quickbase service but in our case and perhaps in many other cases your customer is something different. Let this be an opportunity to learn more about your customers and how they are different from users.