Exact forms displaying blank page; Nothing changed...

  • 0
  • 2
  • Question
  • Updated 10 months ago
  • Answered
I have had and exact form running just fine for 2 years and now, just recently, it is not working.

When I click the link for the print function, it just shows me a blank page.
The page it is referencing is still there and I haven't monkeyed with anything related to the form. 

Help?
Photo of Evan

Evan

  • 266 Points 250 badge 2x thumb

Posted 1 year ago

  • 0
  • 2
Photo of David

David

  • 836 Points 500 badge 2x thumb
I'll bet I can guess the problem ....

You have what is now Rich-Text fields. And when those are pushed into Rich-Text Formulas, the formula ignores them/breaks.

Fix: All you have to do is open the Rich-text formula and re-save.

$5 on the table.
Photo of Evan

Evan

  • 266 Points 250 badge 2x thumb
This was solved. 

I had the App token requirement turned on. 
Photo of Kalyn Peters

Kalyn Peters

  • 82 Points 75 badge 2x thumb
I am having the same issue, however my app token requirement is off and I created the Exact Form with the Rich Text Formula fields. 

When I put a button to the exact form page, without an associated Record ID, on a dashboard page, the blank template will pull up. However, the URL button I have on my form that is supposed to open the exact form with all fields populated from the associated record suddenly stopped working. 

Any ideas?
(Edited)