Favorites reports list keeps disappearing

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  • Updated 5 years ago
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Hello,

I am receiving reports from users who are stating that their "Favorites" reports list is disappearing. When they click on the "Favorites" icon, all they see is "You have no favorite reports in [application name]" even though they've marked several reports as favorites. Some users are even complaining that this has happened to them more than once.

Any ideas what could be causing this?

Thanks in advance,

Juan
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Juan

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Posted 5 years ago

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Brendan

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Hey Juan,

Have you confirmed users are signed into the same application that they've listed their Favorite reports in?  Sometimes a user will Add a Favorite report in one application, and then the user moves to another application and expect their Favorite report(s) to show up.  However, in order for the Favorite report to show up, users must be logged into the application where the report is located.

Other actions in QuickBase may remove a report from your list of favorites:
-  If someone deletes the report
-  If an app admin deletes the table that the report is part of
-  If an app admin removes your access to the table that the report is part of

More on Favorites here:
http://www.quickbase.com/user-assistance/#about_favorites.html

I hope this helps!

Brendan