How to change the contact at the end of an email subscription from the application manager to the subscription owner.

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A standard sentence is appearing at the end of my report subscriptions directing all users to contact the application manager instead of the subscription owner.  It states "This is an automated email from a QuickBase application. If you feel that you received this email in error, please contact the application's manager" followed by the application manager's email address.  This is inconvenient because in my organization, this is the wrong person to direct the recipients to.  They should instead be directed to contact the subscription owner.  I have adjusted the subscription email's "from" email address to be the subscription owner, but it still displays the app manager at the bottom of the emails.  How can I remove this and/or change it to the proper email address? 

Thank you for your suggestions.

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Tamara

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Posted 3 years ago

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Lovell

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Hello Tamara, 



My name is Lovell and I am with QuickBase Care. Thank you for your question. Unfortunately, there isn't a native way to edit this in a subscription. That said, this would actually be considered an enhancement request and not a support request.  We certainly appreciate and value all customer input, and in order to make sure your request is heard, we’d like you to submit it via the appropriate channel.  At this time, all enhancement requests must go through User Voice.  User Voice is a new feature in QuickBase that allows users to submit their new feature requests, as well as vote on previously submitted ideas by other users.

You can access User Voice from your “My Apps” page, and then clicking the orange feedback button from the left hand side of the screen.  You can also access User Voice by clicking the following link:



http://quickbase.uservoice.com



Let us know if you have any questions!



Thanks!



Lovell P

QuickBase Care

 
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Tamara

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Thank you Lovell P.  Too bad it is not an option.  It is important to me that any reports or emails sent out look polished, professional and uncluttered.  For my purposes, listing the wrong email address at the bottom of a subscription report is therefore not ideal.  As for the user voice, I've been posting to it since 2013  and unfortunately it looks like I used up my votes a while back.  Once the customer/user has assigned out all our votes, we get a message indicating that we cannot submit new suggestions.  This is one of the reasons I come to the community for these types of questions.  The other reason is that often other users have come up with creative workarounds to resolve QB limitations like this.  And though I'd much prefer QB had a native solution, the community page it is a good place for me to learn about user workarounds or to otherwise point me in the right direction.  I do appreciate the your comments and if any of my votes free up, I'll be sure to post this suggestion to the user voice.  In the meantime, this is my only way to provide you the information or ask the question.

Thank you,