Is there any reason why someone would get some email reminders and not others?

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I have a user who claims that she gets email reminders for tasks in projects where she is the project manager but not other projects where she is not.
To me, that makes no sense because I thought the reminders were connected to the tasks. What would her being project manager have to do with it?
Her email is correct (we've had that problem before), so just wondering if anyone else has run into this.
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Marny

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Posted 6 years ago

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QuickBasePros (Laura Thacker), Champion

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Some notifications are based on Subscriptions to reports, rather than actual email reminder notifications.  Check whether the email reminder has custom filtering to notify only the User when they are in the Project Manager User field.
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Marny

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It doesn't seem to have any further filters. Under the Task Settings, it goes to a user listed as Assigned To, three days before the task starts as long as the Status is not Complete.

Is there anywhere else to look?
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Cameron

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Hey Marny,

My name is Cam from the QuickBase Success team. I would be happy to help. You might want to note that if you have your notifications or reminders coming from a custom email (so instead of looking like its from notify@quickbase.com it comes from a user's email of the app) that this feature actual still does come from notify @quickbase.com but just has a tag that makes it look like its coming from a different email. Sometimes email spam filters see this and basically get confused so the notification or reminder gets thrown in your spam box. Have them check and if this is the case I would make it just come from notify@quickbase.com and also be sure to whitelist all IP addresses as shown in this article:

http://quickbase.intuit.com/developer/knowledge-base/what-are-ip-addresses-quickbase-email-servers-use

Thank you for using QuickBase Marny

Make it a great day,

Cameron E. Munger

Quickbase | Support Specialist