Mobile Device - Full Site Mode - When adding a child record from parent form, changes to the parent record aren't being saved?

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  • Updated 4 years ago
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For users working from mobile devices in "full site" mode:  

User makes a change to a parent record

From the parent record user clicks a button for "Add new child record".  

The standard prompt comes up that the record has been changed, do you want to save etc.  User clicks "yes", and is taken to the new child record.  

Problem is that the change to the parent record never actually happens and the value is still what it was prior to saving.  Have witnessed myself a few times from both Android and IOS phones.  The "add child record" button has no custom code, redirects, etc.  Has anyone else seen this issue or have any ides?

Photo of Drew


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Posted 4 years ago

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Photo of Jeff


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Hi Drew,

I think it would be best to submit a support case for this. It seems like there would be some more investigating that would need to be done for this.