New issue with Chrome not displaying embedded reports in forms?

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  • Updated 3 years ago
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A couple of users have reported / shown me examples of record forms where embedded reports are not displaying in Chrome.  It APPEARS that when the page is loading the reports flash on the screen in the correct spots, but once the page has loaded there is just a blank space where the embedded report would normally be.  The blank space seems to take up the same amount of space on the form that the report(s) would normally take, there's just nothing there . . . 

Have not been able to duplicate in IE or firefox as of yet.

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Drew

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Posted 3 years ago

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Dinesh

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Drew, it seems to be the problem in the user's machine that some unwanted extensions/plugins that might have got installed knowingly or unknowingly in the Chrome browser that might be hiding the embedded report view. You can try resetting the Chrome browser settings by using the option Settings --> Advanced Settings -> Reset Settings. Please let me know if this can solve the issue faced by some users.
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Michael

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I am experiencing this same issue, We have no extensions in place other than the default google docs extensions.  I even uninstalled (removed app data) and re-installed Chrome.
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Brendan

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QuickBase hasn't made any changes since the February release.  It appears this issue was introduced by the updates made by Chrome: http://googlechromereleases.blogspot.com/.

I would first start off with submitting a ticket to the Chrome team to see what can be done to resolve.  Also, since this issue appears to be specific to Chrome's latest update, you can try downloading previous versions where the issue did not occur: http://www.filehippo.com/download_google_chrome/history.
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Drew

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also appears that the issue occurs when in record 'view' mode, but does not (or has not) occur in 'edit' mode.
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Michael

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Our computer (only one of our computers) has been experiencing this issue for a couple of weeks, putting it at least back to the end of March.  Its only visible in SOME records.  You said it appears to be specific to a recent chrome update.  Do you know which one?  ..and were is that apparent?
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Michael

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Ah, I have verified that you are correct.  My computer's chrome was not seeing this issue.  I was Version 48.0.2564.116 (64-bit)  on a mac mini.  I updated to the latest; Version 49.0.2623.87 (64-bit).  And now I'm seeing the same issue.
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Sam

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.We have 6 computers, all with updated  Chrome Version 49.0.2623.87 (64-bit).and 3 of them are displaying this issue.But 3 others are fine. It is fine in MS Exlorer (but it has different issues)
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USA

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Same issue as the OP here on all of our work computers using Chrome/QBase. Embeded reports are showing as blank space. We did find a workaround (for us): Collapse all other sections and the ones we "needed" to see show. Hope that helps someone until it is fixed.

(The issue as others have reported does not show up in Firefox or IE, so it appears to be a Chrome specific problem)
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Ammar

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Please try to clear your browser cache, you can google how to to that.
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USA

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Already tried that with no change on multiple machines. (Thanks for the reply tho)
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Ammar

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Sorry about that, i did work for me. I also tried removing the user form chrome, cause it happened twice
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Brendan

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Our Engineers have been investigating the issue.  Once there is an update I will post here.  Thanks!
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Sam

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We notice the same: collapsing all other sections will unable view of needed section. But not real workaround for us because we need to look into other sections as well.
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Brendan

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UPDATE

Our Engineers have found the root cause and are working on deploying a fix as soon as we can.  The Issue ID is QBE010523.  


Once deployed I will post another update.

Thanks!
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Brendan

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UPDATE: This issue was fixed during our May 1st release.  You should no longer be experiencing the issue.