Notifications to Active Directory / Exchange Distribution Lists - How Can I Eliminate Duplicate Emails to Recipients for Single Record Change?

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  • Updated 4 years ago
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When sending a notification to multiple Active Directory (AD)/Exchange Distribution Lists, users are receiving multiple emails for a single notification/record because they belong to multiple Distribution Lists (a very very common use case). How can I include all recipients on the 'To' line of the actual email notification so that 1 Record Change yields 1 Email to ALL recipients?  Is there any possibility of keeping QuickBase from parsing out the Notify Whom and sending email notification to each individual recipient (list of 'Notify Whom' appear on the 'To' line of the email)?

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rsTI10

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Posted 4 years ago

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Jeff

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Hi,

Because you are indicating to QuickBase to send to those two addresses(Distro lists), that is where the emails will go. If you have users that are in both lists, you can have your AD admin check the settings to see about an option to delete duplicate emails in order to reduce the dupes. 

-Jeff
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rsTI10

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Thank you, Jeff!  Yes, that would work around the underlying issue but is, unfortunately, not feasible.  The notification that I'm sending can go out to 1 or more of ~25 Distribution Lists which are designed for escalations of urgent issues critically impacting the business.  Because of the nature of these DL's, there are VP's and SVP's that are members across all of them.  

The issue here is that if there are multiple recipients defined in the 'Notify Whom', QuickBase parses each one out and sends the notification to each one of them (1 notification can result in _many_ actual emails).  What I'm looking to do is to have 1 email generated to _all_ recipients, meaning that all recipients would be listed in the 'To:' line of the actual email - This will allow our Exchange server to perform the mail dedupe and make sure 1 email is delivered to an individual who is a member of multiple DL's.  Is there any syntax or formula that can make this happen?