Our bank account changed and when someone put in the new card you charged us for 20 users and we only have 9. Please credit our account

  • 0
  • 1
  • Question
  • Updated 4 years ago
  • Answered

We need  to have this credit issued and make sure that next month's billing is correct as well.

Photo of Michelle


  • 0 Points

Posted 4 years ago

  • 0
  • 1
Photo of QuickBasePros_IDS

QuickBasePros_IDS, Champion

  • 5,030 Points 5k badge 2x thumb
Generally the QuickBase plans charge for a minimum-number of Users (3 plan levels).  The minimum Number of users on the Premier Plan is 20 Users, whether you have 1 or 20.  Submit a support ticket to contact Intuit if you have questions about your plans and pricing.