Sandbox App option not appearing

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I wanted to create a sandbox app so that i can test some much needed changes to a few tables without making those changes live yet, however while i was following the steps listed here: https://help.quickbase.com/user-assistance/how_to_update_QuickBase_applications.html
, I noticed that there was no "Sandbox" option anywhere in the apps settings. I made sure with my boss that we had the platform plan and even checked to see if it was a permissions issue by seeing if she was able to create the sandbox, yet she was unable to see the option just like me. We both have the two highest roles in the database so im not sure as to why we are unable to see the sandbox option, am i missing a step or are the directions outdated?
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Wayne Major

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Posted 4 months ago

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AustinK

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It sounds like you are looking in the right spot. I know they did recently show something about a new settings menu, I am using the old one still because the change has yet to happen automatically. Are you using the new or old settings?

If you click the settings cog on the home screen of the app you should see something like this on the right below "Advanced Features"



If you do not see the sandbox option then I would submit a ticket to QuickBase about it if you are sure you are looking in the right place and have the correct plan.
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Wayne Major

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Turns out that the problem we were having comes from the fact that we have 3rd party software running within that specific app which negates the ability to use the sandbox feature.
Quickbase has documented the fact that if you have connected tables, you cannot create a sandbox out of it. For that reason, I connect to tables in a different way.

https://help.quickbase.com/user-assistance/using_sandbox.html

"Note: You can't create a sandbox application for a connected app. Connected apps are Quick Base apps that have one or more connected tables."