Special characters not showing properly

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  • Updated 10 months ago
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Just recently when trying to add ® symbol in a text field it gets displayed as "®".  Older records that already had the symbol in the field display properly.  If I edit a record that is displaying the symbol correctly and save it (no edits) the text field now changes what it displays to "®".  There has been no changes to the application.  

Any suggestions on how to fix this issue?
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David

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Posted 11 months ago

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Evan Martinez, Community Manager

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Hi David, 

We haven't been seeing this issue across the platform but I have seen a few isolated incidences of it upon update. I would suggest putting in a support case with our team so you and a rep can take a look at it together and try to isolate what might be causing this issue in your experience.
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David

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This has been resolved.  I did open a support case and they were able to fix the issue.
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Evan Martinez, Community Manager

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Hi David,

Excellent I am glad to hear they were able to help you resolve the issue.