The Jan 21st UI Update

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  • Updated 9 months ago
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The Jan 21st UI Update is awful. Our company uses many forms that span without having to scroll horizontally. We now have a bunch of forms that are scrolled off the screen.

Terrible. 

Please give us the option to go back the the basic "blue". We did not ask for this update, nor did we want it.
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USA

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Posted 10 months ago

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Sam Jones, Employee

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Hey Sam,
Thanks for letting us know about the issue with forms. One of our goals with this rebrand was to make sure the same amount of data was presented on screen. Is there a chance you could open a support case and provide some screenshots of these forms so we can investigate fixing the issue?
Thanks,

Sam Jones
QuickBase Product Manager
 
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Jeff

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I like the new look and feel.
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Sam Jones, Employee

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Aw, thanks Jeff. Glad to hear it. We're confident once people are used to the change, they'll grow to love it.
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Anna Kelley

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@Sam - I think this minimizes the valid points raised in the community today over some technical issues (i.e. alignment and others), as well as the color issues (default white header, purple clashing with custom branding). This is supposed to be enterprise software, which by its very nature indicates customization. For client-facing applications, this doesn't look great. The rest, I can live with. I'll concede that yes, we'll get accustomed to some of the changes, but some of them seem to not have been made with the end-user in mind, and the huge variety of applications and their uses for your customers. For internal Quick Base and general branding, the purple is fine. But inside our password-protected accounts and applications, we should have the ability to customize, or at minimum, have the option to change to neutral colors like it was before. 

You mentioned in another response that you got a large about of feedback that the UI looked outdated - but did people request that purple be the color splashed all over their applications as the resolution to that? Is there any discussion of changing this? If not, I'd like to know sooner rather than later so I can rebrand my applications.
(Edited)
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John Mclean

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The UI may have looked outdated, but not being user friendly went out with the 90's. maybe they should do more user testing before launch such a dramatic change. 
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USA

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Would much rather have "old stable functionality" over "shiny and new" any day.
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Ursula Ll

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I'm right there with you. I now have multiple reports that are left scrolling, and it freezes cells to the left, so then when you scroll, it hides other cells. this is ridiculous. 


(Edited)
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Sam Jones, Quick Base Product Manager

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Hey Ana,
Thanks for bringing up this issue. Can you open a support case and work with one of our reps to reproduce the issue?

Sam Jones
QuickBase Product Manager
 
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Ursula Ll

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will do!
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Chris Martin

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Same issue, having to scroll now.  UI update not an improvement for users.
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Anna Kelley

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I hate this purple color - it looks terrible with my branded applications. Why can't it be a neutral color so that it doesn't look absolutely ridiculous? I have clients and partners who access my apps and it looks completely silly.
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Sam Jones, Quick Base Product Manager

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Hey Anna,
We'll be updating the app bar to use a darker shade of your custom brand color. That update should push tonight.

Sam Jones
QuickBase Product Manager
 
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Anna Kelley

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Thank you for addressing. Very much appreciated. 
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QuickBaseCoach App Dev./Training, Champion

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That seems like a great solution!
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Anna Kelley

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What's more important? Quick Base branding or my branding? 
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Martin

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I think you nailed it.  Apparently QB thinks our applications are theirs to play with.
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Anna Kelley

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I'm all about product enhancements and modern updates and have been pleased with many of them lately. However, the updates should have been increased control over simple things like color scheme, as opposed to a font and color that doesn't appeal to the masses. I am wondering if any user-testing was done on this before release?

I feel for Sam as the Product Manager on this one but I do hope that they are able to take into consideration the vast number of use cases that we use QB for and try to not box us in with their branding.
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USA

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Totally agreed Anna.
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Matt Winger

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Totally agreed Anna!
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QuickBaseCoach App Dev./Training, Champion

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Sam Jones, Employee

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@Anna, open a request with our support team. I can't see your email on here to troubleshoot your uservoice access.


Sam Jones
QuickBase Product Manager
 
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Gaurav Sharma

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I have done my vote there.
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Gaurav Sharma

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It was also redirecting me to login.quickbase.com page.

So, the best way to access the uservoice is the feedback option on the My Apps page. 



Hope this works for all.

Thanks,

Gaurav
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Anna Kelley

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@Gaurav - thank you! This worked.
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Beth

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I don't mind the purple, but the font for the field names on forms has a shadow(?) or something that renders them more than a bit fuzzy.  Desktop, Chrome, old lady (55) needs to have stuff she can see.
 
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Anna Kelley

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I'm betting you are correct about the developer only using/testing one instead of both. It might look clean on some monitors, browsers, and operating systems if you get the perfect combination of those three things, but generally, I think it look juvenile. The font, to me, feels as bad as Comic Sans. Though, Comic Sans might read cleaner than this current font they changed to with this update.
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Sam Jones, Employee

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@Matt,
Find me at Empower, I'll give you 5 bucks.

Sam Jones
QuickBase Product Manager
 
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Anna Kelley

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^^^ HAHA!
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Sam Jones, Employee

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@Beth,
Are you still getting fuzzy fonts?

Sam Jones
QuickBase Product Manager
 
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Beth

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I would like to convince myself that I am not seeing fuzzy fonts, but I am. Alas.
Here are a couple more pieces of info.
1) The bold is f-a-r worse than the non-bold
2) The font seems squished together - though when I inspect the code (such a nerd) I see it's actually already spread out a wee bit
3) It is all complicated by some jarring baseline alignment anomalies, as in the baselines don't align (second screenshot, below)
Here's a screenshot after I changed two parts of it to Arial in the code inspector. It is ever ever so much easier to read!


And here's the alignment screenshot (Gibson font...). The baseline of the field name is down several pixels from the baseline of the info in the field. And in the case of a checkbox, the field name is even lower.   
On the last line, the first box is a multi-select, so it is forcing the others to be at least two lines tall, and then it is aligning the button on the right with, well, I don't know what. 
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Beth

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Also rich text field entry still will expand across the page rather than honoring the field entry width property. This is supposed to be 45 characters. . . (mentioned this before; looks like it is still an issue)
  (
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Martin

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Same here.  Needing to side scroll, conflict with a custom header (hiding favorites links).  I advised them to use page zooming in Chrome, but I expect more problems to pour in, and even more people to be frustrated.

Breaking the UI for production applications is a ridiculous move.
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Sam Jones, Quick Base Product Manager

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Hey Martin, 
I'm so sorry you are having issues with you custom header. If you open a support case, one of our reps can help resolve the issue. 


Sam Jones
QuickBase Product Manager
 
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Martin

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Ticket filed on the white text links against white (custom) header conflict.
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Sam Jones, Quick Base Product Manager

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@Martin That'll be fixed after tonight.

Sam Jones
QuickBase Product Manager
 
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GH

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Love all functionality improvements over the past year but this one.....face palm.

1. This is not a start-up app where things like the above issues should happen.  This is the enterprise league.
2. give the user the option for the color.  We don't really care about QB branding, we want our own.
3. Why do this?  I don't see any significant user improvements to warrant a dramatic change like this
4. Still not responsive!  I can see making a major UI change like this if there are benefits, like being mobile friendly or responsive.  but still not responsive website like the rest of the world's applications.  Why is there such a lack of focus on mobile friendly and/or responsive?  The world is going mobile, have you not seen Apple's "what's a computer ad"?  This was even one of the major talking points in the Empower17 keynote talk by the futurist.  

Elon is going to be on Mars before QB makes a mobile version that is usable.  
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Sam Jones, Quick Base Product Manager

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Hey GH,
Completely agreed with you about the Mobile. Feel free to share your feedback here:
https://quickbase.uservoice.com/forums/111823-quick-base-product-feedback/suggestions/5776189-native...

We're making a change tonight to alter the color of the app tab bar to be a darker shade of your chosen custom brand color. 


Sam Jones
QuickBase Product Manager
 
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John Mclean

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the color scheme isn't user friendly, is there a way to customize the color scheme?

The new fonts make it so we had to change the dashboard, and now it is too big, is there a way to change that?

Every user in my company has asked how they can change back to the old version because they are having problems using the new UI, is this possible?



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Sam Jones, Quick Base Product Manager

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Hey John,
What sort of problems? Is the amount of data showing on your dashboards changed? 

Sam Jones
QuickBase Product Manager
 
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John Mclean

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yes, because the font, spacing, and size of the text is changed to a size that doesn't work (at least not on a PC). Then again the mobile app has never been user friendly, so this change aligns with the lack of usability. 
 
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Mark Levitt, Employee

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Thanks for your feedback. 
To see the fixes that we are making to address issues with the updated UI identified here, check out these product patch notices:
http://service.quickbase.com/#!/incident/123004 - within the hour
http://service.quickbase.com/#!/incident/122984 - done
http://service.quickbase.com/#!/incident/122960 - done
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Beth

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So, on the vertically centered cells in reports business. . .  It is still not clean in Grid Edit mode.
Column header row is vertically centered; some types of cells in data rows are centered and some aren't.
 
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John Freire

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Two questions for all:

1. Do you have enough contrast on the tablebar so you know what table you are on?  For us it is hard to see on many monitors. It's all white.  Before there was much more distinction. (See Actions table below)

2. Do you miss not having the icon at the left. (See red circles below) 



I will add these to user feedback, but just wondering what everyone else thinks.  I submitted a ticket and both issues came back as "working as designed".

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QuickBaseCoach App Dev./Training, Champion

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In agree that there is almost no contrast on the table bar  and there seems to be space to have the icon there and that would also help the user.

I think I'm more concerned about the lack of contrast on the table bar.
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Anna Kelley

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Does anyone know if they are going to do away with the purple Home/Users/ New table icons in our branded apps? Is that in the ongoing discussion?


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Anna Kelley

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I think I am not visionary enough for purple or ugly fonts, nor do I have "artistic brilliance" LMAO! I just like old faithful stuff that works.

You're right, we've come a long ways since Monday and I'll take what I can get. I'm grateful they made the change after hearing us - I think they just forgot about some of the purple accents in the color scheme. But as soon as there's an option to change that color from popping up in my apps, I'm first in line. 
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Beth

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I like the purple, but we don't have anything going that clashes with it, and it *is* my favorite color. But the fonts, and the top-aligning of all the cells in table reports, and I haven't even mentioned how muddy the screen is when viewing in "condensed" mode. . .  
Yes, we've come a long way since Monday, and QB has been very patient with all of us, I think. :)
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Anna Kelley

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I concur. This is my color palette I'm allowed to work with...you can imagine how purple does not fit in well. If I had better colors I was allowed to work with I might shut up about the purple LOL
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Matthew Neil

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https://coolors.co/1e365d-4f5051-376caf-6d545d-756d54

You can 'lock' the first 3 columns with your color scheme, and then see complementary colors by pressing the 'space bar'. 

I cycled through it a few times, and purple never showed up. 
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Anna Kelley

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Nice! I like this tool, thanks for sending my way.