TRYING TO PAY OUR BILL PLEASE HELP?

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  • Updated 5 months ago
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Photo of gail

gail

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Posted 4 years ago

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Daniel A

  • 40 Points
Hello Gail,

If you are the App billing manager you should be able to access the Account billing page to make changes to the plan Credit Card info to make payment. (see link)

http://www.quickbase.com/user-assistance/Default.html#change_billing_info.html

If you are still needing assistance, please submit a support ticket for our customer care team to assist on.

http://www.quickbase.com/user-assistance/Default.html#getting_support.html

Thanks,

Dan G.


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Justin Bucki

  • 60 Points
This is the worst program ever when it comes to trying to figure out where to pay your bill or change CC's for payment. For a company who makes money off your membership you would think they would make paying for it a little easier to find on the dashboard or under your preferences etc. i find nothing anywhere which is a huge waste of time.
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Evan Martinez, Community Manager

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HI Justin,

I'm sorry to hear you are having an issue with setting up a payment on your Account. In order to access that information you just need to be one of the Account's Admins as the payment process is handled through the Account management page. If you are having issues with figuring out who is the Account Admin on your Account I would suggest reaching out to our Care Team via a support case and they can help you get in touch with your Admin or with the correct process to create a new Admin if your company no longer has an active Admin on the Account. You can most easily access support when signed into Quick Base by clicking on the question mark icon that appears in the upper right hand corner and selecting Manage Support Cases or put in a case directly here. Thank you very much for your time today.