I need to assign a record using a User List drop-down field. However, the person selecting the assigned person may not know who the assigned-to user should be. So, we need to add an option for "Unknown" in the drop-down. How can we do this without using a license?
I didn't find the option to add the value 'UNKNOWN'. but w/o using license how I will approach.
1- make this field not required. 2- When you save a record without entering the value in this field at that time Fire a webhook and see if the field is blank. If it is blank fill it with the default value.