Why are there empty fields in work order e-mails. Used to show current 'current equipment' now it's gone?

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  • Updated 3 years ago
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The 'sent' service work order form does not look like the screen shot when e-mailed to our service technicians. It used to around a year ago and now it doesn't. Just brought it to our attention.

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Marie

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Posted 3 years ago

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Robert Obendorf

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Hi Marie, This sounds like it might a permissions issue. You may want to talk to your app manager. You can hide fields from people through different levels of permissions and they will not be able to view certain data. I would suggest submitting a support case if you require further assistance with this issue. It makes it easier to understand the exact nature of the problem if we can actually see it and you can walk us through exactly what is happening. Hope this helps! Bobby