Original Message:
Sent: 05-23-2023 12:28
From: Jim Harrison
Subject: One user having issues in one app...?
Hi Mike,
The case of the disappearing Apps is known. QB hides Apps you haven't used in a while, I think it's annoying. To resolve the problem there are two options. The first option is to use the advanced search link and search for the App name. The second option is to send the User a link to the App. Once they open the App, the App appears in the My Apps page. We have a Human Resources App with a link to all the Apps the User has access to so if this happens our Users know they can go to the HR App and click the link there.
2. Postman is a way to send APIs for testing as well as development. It takes some doing but once you get the hang of it, its fairly standardized. I'd be happy to show you the way if you're interested. Get Postman installed and then let me know and we can do a screenshare (your screen) and I'll tell you what to do. You'll need a User Token too with Admin access to the App in question.
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Jim Harrison
transparency = knowledge + understanding : The Scrum Dudes
Original Message:
Sent: 05-22-2023 10:47
From: Mike Tamoush
Subject: One user having issues in one app...?
Jim,
A couple of questions for you. Do you remember, when you had your issues, when you went to 'My Apps' did the apps show there? I am having a separate issue where a user can get into an app if he has the direct link, but it does not show in his My Apps table. It does not appear to be hidden either. I am unclear if this issues is related though.
2. You wrote this " I performed an API_GetSchema with UTF-8 enabled and found there were special characters in some multi-choice fields. As soon as I cleared those the problem went away." Truthfully, though I have a lot of QB experience, I am pretty inexperienced with APIs etc. You mentioned Postman, and I dont even know what that is :) Any way to translate how to check for these special characters in my app, for a someone that is pretty new to the API world? Not exactly sure how I utilize that API_GetSchema.
Thanks!
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Mike Tamoush
Original Message:
Sent: 05-18-2023 13:05
From: Jim Harrison
Subject: One user having issues in one app...?
Hi Mike,
I had a problem in one App only where I would log in and could not expand Reports and Charts or view table properties but instead would see a blank screen. I am a Realm Admin so this should not be the case. Other Realm Admins were not experiencing the problem. Even Quickbase Support didn't understand what was happening. I got on a Zoom call and recorded it with Elvis.
Then I turned UTF-8 off and everything worked. I performed an API_GetSchema with UTF-8 enabled and found there were special characters in some multi-choice fields. As soon as I cleared those the problem went away.
Is it possible there is a multi-choice field with a special character in it?
I don't know why this would happen to one user but this is very similar to what I experienced last week. Also QB is releasing a UTF-8 update this week so there has been some recent work done with character encoding.
Easiest way I have found to check is to use Postman and send API_GetSchema and then read through the response. By enabling UTF-8 before sending the request, all the bad characters will come back as black diamonds with white question marks.
"The replacement character , a black diamond with a white question mark, is a symbol found in the Unicode standard at codepoint U+FFFD in the Specials table. It is used to replace an unknown or unrepresentable character, or indicate problems when a system is not able to render a stream of data to a correct symbol."
If IT finds the AV isn't the problem give that a shot.
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Jim Harrison
transparency = knowledge + understanding : The Scrum Dudes
Original Message:
Sent: 05-17-2023 10:26
From: Mike Tamoush
Subject: One user having issues in one app...?
Update: IT believes it may have to do with the antivirus software. They have not come up with a solve. I am also curious as to why it is only happening with one user then....will post back if I get more info.
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Mike Tamoush
Original Message:
Sent: 05-17-2023 09:32
From: Jim Harrison
Subject: One user having issues in one app...?
Hi Mike,
Is UTF-8 enabled? If it is, disable it and try again. I have had this happen and this was the cause. Let us know what happens.
Regards,
Jim Harrison
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Jim Harrison
transparency = knowledge + understanding : The Scrum Dudes
Original Message:
Sent: 05-16-2023 14:18
From: Mike Tamoush
Subject: One user having issues in one app...?
I am checking with customer support, but thought I would see if anyone can make sense of this.
In one of my apps, one single user cannot add records or view calendars. In both instances the webpage just loads and is blank. It is only happening to this one user, and only in one app. We tried in other apps and it works fine. She can navigate through records and edit them. She cannot add a record (well, to be more specific she just gets a blank white screen) whether it is the Gen Add Record API or the =nwr add of a record. Same behavior across all browsers.
The user is in the same role as a number of other people, none of which have issues. I also switched the user briefly to an admin role with full rights as a test, and the same thing happened.
I cannot figure out how it can be possible to only have this happen in one app. Thoughts?
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Mike Tamoush
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