Qrew LegendThe concept would be to create a child table to with records having fields for the start and end time of each interaction with the issue. Then make URL formula buttons to update these records when the user works with an issue -so remove the native View /Edit buttons on reports, for example and replace with new button to update the status.
I have done this kind of tracking before. But I think that the detailed steps to set this up is beyond what can reasonably be provided on the Forum.
If you have a small budget for consulting and this is important enough to solve, feel free to contact me via the information in my signature line.
If you are comfortable making URL Formula buttons, I suppose that we could also continue to work this issue on this Community Forum. But it would be too much to provide the actual syntax for the buttons.
