Forum Discussion

GeoffreyHarmuth's avatar
GeoffreyHarmuth
Qrew Captain
8 years ago

Address type field not working

I cant seem to pick up any addresses in my country with the new mapbox addressing system.  Please help me understand why I cant get a street address like i used to be able to with google?

It only seems to pick up suburbs. Format is: International and Country is "South Africa
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  • EvanMartinez's avatar
    EvanMartinez
    Quickbase Staff
    8 years ago
    Hi Geoffrey,

    I'm sorry to hear you are having issues with the addresses you are attempting to add to Quick Base. When you are using the new mapbox addressing is the issue that you aren't able to find the addresses in the search or is it that once you find the address and select it only the suburbs are showing up in the auto-fill?
  • BrianCafferelli's avatar
    BrianCafferelli
    Quickbase Staff
    8 years ago
    Hi Geoffrey,

    While MapBox has strong coverage for the largest international markets, they do not yet have street data for South Africa. I've been informed that adding that capability is on their 2018 roadmap. Since this is a MapBox limitation, we would not be able to address the issue on the Quick Base side. Sorry about that!

    Thank you,
    Brian
  • GeoffreyHarmuth's avatar
    GeoffreyHarmuth
    Qrew Captain
    8 years ago
    I�m sorry, but i find this very disappointing since we were not informed of the planned change and I am paying a premium plan for a service that requires a fully functional addressing system. I find this very unfair
    • BrianCafferelli's avatar
      BrianCafferelli
      Quickbase Staff
      8 years ago
      Hi Geoffrey, did you notice a change with your address fields recently? If so, it would be good for you to open a support case so we can take a look at it (_Help > Manage Support Case > + New Support Case). We made the switch from Google Maps to MapBox several months ago, so perhaps I spoke too soon.

      The switch to MapBox was communicated ahead of time in our release notes: https://www.quickbase.com/quickbase-blog/september-2017-release-notes
    • GeoffreyHarmuth's avatar
      GeoffreyHarmuth
      Qrew Captain
      8 years ago
      We noted the issue when it released, however we made use of a manual work around since we thought it was a bug. The September release notes didn�t mention anything about lack of support for other countries, so you can understand the confusion.