Forum Discussion

Qrew Trainee

3 years ago

Cannot access support cases

Is anyone else having issues accessing their open support cases? ------------------------------ Daniel Johnson ------------------------------

Ask about Quickbase functionality

EvanMartinez

Quickbase Staff

3 years ago

Hi Daniel,

We are having some issues with our support portal with specific users, our team is working right now to resolve them. If you do need to check in on a case you can message me directly and I can see about getting the team to reach out or you can still put in a case on the website and if you let them know about the issue they can reach out directly to your email. We are actively looking into resolving this for the users impacted. Thank you for your patience while we look into this issue.

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Evan Martinez
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DanielJohnson2
Qrew Trainee
3 years ago
Thanks for the update Evan! Nothing urgent on my end, just checking in on some open cases. I'll reach out if need be. Thanks.

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Daniel Johnson
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JimHarrison
Qrew Champion
3 years ago
Hi Evan,

We are also seeing the Internal Error, thought you might like to know. No big deal here either.

Regards,

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Jim Harrison
transparency = knowledge + understanding : The Scrum Dudes
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- EvanMartinez
  Quickbase Staff
  3 years ago
  Thank you for the heads up Jim, it helps us knowing who is impacted so we can get a better idea of the reach of the issue. We are actively investigating for a fix to get everyone back on track.
  
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  Evan Martinez
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