Forum Discussion

ANS_Admin's avatar
ANS_Admin
Qrew Trainee
7 years ago

Text Field not showing when 1 item selected on Multi-select Text

The Test Field is not showing when I select 1 item on Multi-Select Text

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But when I select 2 item on multi-select the text field shows



This is the current form rule

If 1 item is selected


If 2 item is selected


Can you guys help solve this problem? Thanks!
  • Hi Hakz,

    Unfortunately, the two form rules you have included in the image are a little too grainy and small for me to make out. Can you summarize what the two rules say? Typically when this happens with a Multi select text field as the trigger of a form rule it has to do with the exact nature of the inputs and the rules. Alternatively, if you would like someone to go into your application with you and take a look at those settings live together you can always submit a support case to our Care team who will be back in office on Monday morning. 
  • Just click the image it should be fine. I gonna say the rules anyways just in case. 

    The First Rule is "When 'Assistance' is equal to the values 'ESB Remitted' show 'Amount (ESB)' and The Second Rule "When 'Assistance' is equal to the values '2 Selected (Which is Assistance Given and ESB Remitted)' show 'Assistance Given' and show 'Amount (ESB)'.
  • Oh, I just found the solution all I have to do is use "includes" not "is equal to". Basically, the second rule is unnecessary lol.
  • HI Hakz,

    That is a issue with form rules, if two rules call for something to be hidden at the same time they can overlap and cause the rules not to fire consistently. I'm glad you were able to find a solution.