The Favorite Button isn't working

Hey Jim,
Open a support case. We'll take a look and lock down what's causing the issue.

Sam Jones
QuickBase Product Manager
 

is this fixed? 

No, we changed the header to another color. 

One of my user just reported the same problem.  Really? Change the header color?

Tried the "Favorite" functionality in Chrome and MS Edge.  Same problem in both browsers.

We also noticed this and put in a support case.  Support gave us the workaround of "change the background color".  I don't want to throw off my branding, so came up with a different workaround.  Have your users open the report, then click on the Favorites button at the top.  From the Recently visited reports they can then find the report and favorite it.

Thank you, my company branding has no place for purple.

Hi Hing and Ian,

There are sort of two distinct issues that we are having with this. One is that if the header color is white users aren't able to see the favorite icon. When this happens we recommend that companies use a header that is not white. A separate one is some have reported that when they favorite a report and then open the favorite list it hasn't been added to that list. Which of the two issues are you having? If you are having the first I would recommend attempting to make your header a color other then white. If the issue is that you aren't able to successfully favorite a report at all you should let them know that in your support case. Let them know that you are hitting the favorite button on a report and it isn't being added to the favorite list specifically. They may be getting confused at the distinction. 

I had the first, but it was resolved by one of the updates.  I have the second issue (which was replicated by Support) where hitting the favorite button doesn't add the report to the favorite list.

Ours would be the latter.  We see the favorite icon and link.  It's just not functioning when trying to add report to Favorite.

Hi Hing,

Yes in that point I would recommend opening a support case and indicating this is what you are running into. We are trying to get specifics on everyone that is having this issue while our PD Team is looking into it. 

>The Favorite Button isn't working ...

Actually I have fallen away from using the Favorites button. Instead I just use a Service Worker to splice in my own Quick Access Buttons (there is a lot of space there so why not put it to good use):

       AN - ANalysis
       BD - Big Data
       ML - Machine Learning
       IT - Internet of Things
       WF - WorkFlow Manager
       AR - Augmented Reality
       VR - Virtual Reality
       SW - Service Worker Manager
       PL - PLugin Manager

I have several apps each with anywhere from a few to many reports I like quick access to.. I'm not sure this solution would work for me.

Any updates? I have users complaining in my org

Well it has been four weeks so if you don't like the situation use script as I do or find an bookmark extension that solves the problem (there are many):

Chrome Bookmark Extensions
https://www.google.com/search?q=chrome+bookmarks+extension

I was hoping the April release would address the problem with the favorite button not adding reports to the favorites list, but I am still unable to do this. Any idea when this will be fixed - it used to work well.