On February 19th, the Quickbase Leadership team of Chief Product Officer Marcus Torres, Chief Marketing Officer Alys Reynders, Chief Customer Officer Kelly Hall, and Chief Revenue Officer Josh Allen met with me and answered a series of questions from The Qrew.
We ran out of time to get to every question during the session, so we're following up here to share answers to those unanswered questions.
Questions for Josh Allen
Quickbase Chief Revenue Officer Josh AllenQ: How does Quickbase’s growth plan include partners?
A: We are working with a third party to surface our best option for a partner/reseller strategy going forward. Given how much the landscape has changed in technology, and how our product offerings will be changing in 2026 and beyond, our partner strategy will have to change to support it. We are taking our time so that we do it correctly.
Q: If we buy the Core Extensions and we surpass the transaction limit, do we have to buy another full package or can there be "chunks" as add-ons in that case?
A: Similar to reads in our usage package for Quickbase, Extensions transactions have a “soft cap” associated with them. If it tips over a little bit, we will not have a hard cap to stop it. If it goes well above and beyond the transactions purchased, you can talk to your AE about the next best option.
Q: Is Quickbase just not interested in the smaller company who can maximize QB to run their business? A huge point is now the AI pipeline won't be available to us, yet we would use it daily for field work. We are in the construction space and are geographically, and skilled manpower limited for growth.
A: 80% of our customer base is 200 employees or less. Small and mid-sized businesses are our primary focal point. Quickbase Intelligence package AI will be available as a premium add-on to customers in our Business and Enterprise package tiers, which is where the new functionality will be most valuable. It was not built with large enterprises in mind, but with customers who want to accelerate decision making and insights gleaned from Quickbase.
Q: What about the small organizations who were paying about $80/month for EFP+ through Juiced? Now we'll have to pay $3600/year for the lowest tier?
A: We are grandfathering in Juiced customers and are not moving anyone over to the new packages in the short term. The packages we’ve launched are for customers looking to use Quickbase Extensions for the first time.
Questions for Alys Reynders
Quickbase Chief Marketing Officer Alys ReyndersQ: Will in person Empower ever be recorded? When will the Empower agenda be released?
A: The preliminary agenda is scheduled to be released on March 18th. The keynote sessions are livestreamed (registration for this is open now). Historically the breakout sessions have not be recorded, but we are working through potentially re-running the breakout sessions as webinars following the event.
Questions for Kelly Hall
Chief Customer Officer Kelly HallQ: Can someone with QB explain the philosophy behind making us switch QB Consultants every quarter instead of being able to have long-standing Consultants? Being forced to change my QB Consultant every Quarter is more problematic than changing my CSM/Account Rep.
A: The approach has been to apply resources to services engagements based on availability and needs of the customers. When possible, we align the same resources for continuity. QB consultants are billable resources therefore they are assigned to project dependent on need and skill as quickly as possible to support delivering value to our customers. However, as part of our desire for continuous improvement, we are performing analysis to see if aligning resources to the type of deliverable and or the customer segment would be valuable to increase skills and drive continuity with customers. More to come as we finalize the analysis.
Questions for Marcus Torres
Chief Product Officer Marcus TorresQ: Is there a transaction reader/gauge for the Juiced plugins?
A: This is not currently available, however it will be incorporated into Platform Analytics in Q2 (April-June).
Q: The graphs and charts are very basic; is there a way they will be more on the level like Power BI?
A: We are actively working on several initiatives to modernize how to do visualizations with Quickbase, both in our native charting and with tools like AI. For example, our AI Agent can already generate visuals that are not available in static reports. If necessary, we also support PowerBI as a certified connector.
Q: Will the interface with the tools remain the same (juiced cloud) - presumably to be renamed later; or will the product configuration/setup move into a new interface?
A: The brand of juiced is now part of Quickbase and will be dropped over time. Our immediate priorities were to ensure security of the Juiced extensions. We are evaluating ways to improve the install experience for customers but there is no commitment to timeline at this time. For those who purchase the Quickbase bundle, Juiced already has an upgraded version of the Juiced cloud. All customers will be migrated soon.
Q: Is there any discussion of End User accounts tiered at a different level for those who use the app minimally/ only fill out one form, but don't work with the data or back end?
A: Currently, we have a few options for customers with this type of light user setup. First, usage based pricing is available for certain accounts (discuss this with your Account Executive). We also have public access w/secure links which can help with many of these types of use cases.
Q: Any new APIs and/or Pipeline Channels coming our way?
A: Nothing in the short term as we're focused on other initiatives we believe will provide broad value to Quickbase customers. That being said, please put in Feedback requests for anything you'd like to see. That is one of the top ways we source areas to invest in.