I created a Kanban board as my pipeline for new ticket request that come in when requestors need help with something. They rest of the automation works well, however for some reason I when opening a ticket and denying it, it does not move to the "Denied" stage in the pipeline, but rather it stays in the "Requests Received" stage. I would appreciate assistance resolving this. Thank you.
Question
Denying ticket does not move it to "Denied" stage in pipeline.
+4
+24The Kanban columns are set off a Multiple choice field. Is one of your choices 'Denied"? Or do you have another field to indicate Denied.
+11You need to set your Pipeline to change the value of the "status" field that you are using as the basis for the Kanban report.
If you have multiple fields, when you set a record as denied, then in your Pipeline you should have some rule that if whatever = denied, then set the Kanban status = denied also.
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