Hi!
I have a notification set up on a checklist, where if a certain checkbox is checked, an email is generated. If I check the checkbox to generate the email, everyone listed to receive it, will receive it. However, if my colleague checks the checkbox (on her checklist), the email notifcation is not going out.
This just started happening today. I've set up other notifications, and she has received those in the past.
Any suggestions on troubleshooting?
Thank you!
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Clarice Dennison
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Question
Email Notification Not Working for One User
This topic has been closed for replies.
+24Any chance that the user was put on the Deny List?
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Mark Shnier (YQC)
mark.shnier@gmail.com
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Mark Shnier (YQC)
mark.shnier@gmail.com
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+17Hi Clarice,
One that that can be helpful is to make sure that your user is in the same role in the app as the other users who are still receiving notifications. Also if you haven't already you can put in a support case with our technical support team and they can help you look into what might be happening in the case of your user and that notification. You can contact our technical support team from here in Community using the Support option that appears in the global navigation or when in Quickbase by clicking on the question mark icon in the navigation while you are in an app and selecting Manage Support Case. There are some tools on our side where they can see if it is something that is being held up on delivery or if it simply isn't triggering on the Quickbase side.
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Evan Martinez
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One that that can be helpful is to make sure that your user is in the same role in the app as the other users who are still receiving notifications. Also if you haven't already you can put in a support case with our technical support team and they can help you look into what might be happening in the case of your user and that notification. You can contact our technical support team from here in Community using the Support option that appears in the global navigation or when in Quickbase by clicking on the question mark icon in the navigation while you are in an app and selecting Manage Support Case. There are some tools on our side where they can see if it is something that is being held up on delivery or if it simply isn't triggering on the Quickbase side.
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Evan Martinez
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