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Question

Lack of Support

JimHarrison
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Hello everyone,

I'm wondering if anyone else in the Quickbase Community is experiencing the lack of response from Quickbase Support? In the past few weeks we have noticed support cases getting assigned and then nothing. We are requesting updates from the Quickbase Support Team without a response for one to many days. It is starting to become very frustrating. Wondering if anyone else is experiencing the lack of support from Quickbase Support?

Jim

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Jim Harrison
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JVIII
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    • IvanWeiss
    • Registered
    • August 15, 2020
    I have not posted anything in the last 2 weeks but I can say prior to that I have always found them super responsive....

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    Ivan Weiss
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    • AustinK
    • Registered
    • August 17, 2020
    A lot of the times depending on your exact question and your technical level the support can be kind of disappointing. With every request they start out with basic things because they assume they are speaking to your average user. When I could not login to user voice because of some bug the first thing they asked me was if I was typing my password correctly.

    I usually get answers fairly quickly but they are rarely anything other than what you said, go do this and that and come back to me. Usually my tickets are simply informative, like letting them know of bugs I have found. So I am less willing to go do all this bug finding work for them after I have already reported it. Unless they wanted to pay me rather than us paying them. 

    This can also heavily depend on the support rep you get. Some are amazing, some are less so.
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