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Question

One user having issues in one app...?

  • May 16, 2023
  • 0 replies
  • 152 views

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I am checking with customer support, but thought I would see if anyone can make sense of this.

In one of my apps, one single user cannot add records or view calendars. In both instances the webpage just loads and is blank. It is only happening to this one user, and only in one app. We tried in other apps and it works fine. She can navigate through records and edit them. She cannot add a record (well, to be more specific she just gets a blank white screen) whether it is the Gen Add Record API or the =nwr add of a record. Same behavior across all browsers.

The user is in the same role as a number of other people, none of which have issues. I also switched the user briefly to an admin role with full rights as a test, and the same thing happened.

I cannot figure out how it can be possible to only have this happen in one app. Thoughts?



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Mike Tamoush
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JimHarrison
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  • Quickbase Alumni
  • May 17, 2023

Hi Mike,

Is UTF-8 enabled? If it is, disable it and try again. I have had this happen and this was the cause. Let us know what happens. 

Regards,
Jim Harrison



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Jim Harrison
transparency = knowledge + understanding : The Scrum Dudes
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