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Question

Password Reset Error

  • June 26, 2015
  • 0 replies
  • 123 views

Sent invites to two persons in my company, who are unable to login to QuickBase.  They are getting and error "incorrect user name or password".  When they try to change the password,  they receive the error "Password reset error...the link has expired".  This happens within a minute or less of receiving the email to reset their password.  Just takes them into an endless loop of this message.

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  • XavierFan
  • Registered
  • June 26, 2015
Have they registered for a QuickBase account?  They would first need to register for a QuickBase account on your subdomain (COMPANY.quickbase.com) using the email address you gave them access under.

Otherwise - you should file a Support case, and QuickBase Support will help you sort it out.
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