Skip to main content
Question

Remove "manage support cases" link from help button drop-down

  • July 5, 2023
  • 0 replies
  • 79 views

Is there any way to remove the "manage support cases" link in the drop-down when you click on the help icon, based on role?

We do not want most users to be able to submit support tickets with QuickBase. We would prefer that they submit issues via our internal ticketing system. I would like to hide the "manage support cases" link for everyone except those in certain roles. If it can't be done by role, than I would rather remove it all together. 

Is this possible?



------------------------------
Paul Easton
------------------------------
    This topic has been closed for replies.

    Forum|alt.badge.img+6
    • JoelHickok
    • Registered
    • July 6, 2023

    Have you confirmed that other users can actually see the Manage Support Cases link?  I believe that in my realm/organization, most users cannot see that anyway.  You have to have a certain level of permissions to see it.

    Forum|alt.badge.img+6
    • JoelHickok
    • Registered
    • July 6, 2023
    Also, when setting Role permissions, you can check to hide the UI for "Help" and set this on a role by role basis.
      Terms & ConditionsAccessibility statement