1 user never receives subscribed emails

Question

Hello, I have 1 user who never receives email subscriptions from the various reports we look at weekly. I have verified that his email address functions properly, but any email coming from notify@quickbase.com he never sees. I have even went so far as to set up that address as a filter for him - automatically marking it as important and never sending it to spam or junk. (I just checked the junk / spam folders this morning, his email address is not receiving anything from quickbase)

The thing is, the email never gets to him. It's as if quickbase just never sends it to him. Is there another setting in quickbase somewhere that would prevent that? He is the owner of the company and has a role assigned to him that is unique... i.e., he is the only user in that role - not sure if that matters. I am the only admin and I receive the reports as expected. We look at weekly reports and everyone else on the subscriber list receives the reports just fine. I am really banging my head on the wall with this one.

------------------------------
Thanks,
Chris Newsome
------------------------------

EvanMartinez · Answer

Hi Chris,I'm sorry to hear you are having so much trouble finding out if your user is getting blocked from receiving a subscription. I'm curious has he ever received any other emails from QB like notifications from applications? With that kind of issue I would suggest reaching out to our Care team, they can search to see if emails are indeed triggering on our end and dig into what is going on if they aren't triggering to send out of our system. That can help figure out what part in the process of your user getting this subscription is breaking down.------------------------------Evan MartinezCommunity Marketing ManagerQuick Base------------------------------

Sign up

Login to the community