Skip to main content
Question

Asked for Password Reset - New Account Created Instead?

  • February 7, 2023
  • 0 replies
  • 103 views
Hi, 

 A ticket to our hospital employees last Thursday, 2Feb2023, that they lost passwords and requested to reset. But the employee said, it appears a new account was created. They said they are unable to see any data?

Was wondering if anyone has had this happen? I don't see that they have gotten any resolution and I have a Zoom in a couple hours. I thought maybe I could suggest a solution or questions to ask?

Thanks.

------------------------------
Bob T.
------------------------------
    This topic has been closed for replies.

    • BobThomas1
    • Author
    • Registered
    • February 7, 2023
    I am going to close this thread. A link was sent to the employee to reset their password. And the status was closed. I didn't hear if this worked, but the trouble ticket for now is closed.

    ------------------------------
    Bob T.
    ------------------------------
    Terms & ConditionsAccessibility statement