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Question

Changing Email "Sender" from Notify

  • February 21, 2020
  • 0 replies
  • 71 views
I could not find a similar thread anywhere so I apologize if this is covered elsewhere, but...

Is it possible to customize the notifications "sender"? Right now it comes from "notify" and it would be nice to have the company name displayed. Some of our notifications are "open emails" and do send externally.

I do see the option of sending from the application manager, which could work...but it would be nice to send from an email address that is setup to receive any replies from customers.

Thanks in advance!

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Kevin King
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This topic has been closed for replies.

MarkShnierYou
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np,
You will need to invest in a seat for the general mailbox.  ie a userid for CustomerService@mycompany.com

Then make a formula user field called [Notification Email FROM] with a formula of

ToUser("CustomerService@mycompany.com")

Then make an email Notification with type OPEN (at the top) and importantly select  when single records change (at the bottom - Advanced).

then set the email to come from the User in the field ....[Notification Email FROM]

That also means that when the customer does a Reply, it will come back to you and not to the very big black hole of replying to notify@quickbase.com


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Mark Shnier (YQC)
Quick Base Solution Provider
Your Quick Base Coach
http://QuickBaseCoach.com
mark.shnier@gmail.com
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Mark Shnier. Your Quickbase Coach
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