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Question

Drag and Drop Outlook email as file attachment opens new tab instead of saving attachment

  • August 24, 2022
  • 0 replies
  • 184 views
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One of our quickbase users encountered an issue when saving an outlook email as an attachment in a record in Quickbase.  She drags and drops an email into the file attachment but the file doesn't save as a msg.  It is opening a blank tab with no information.  Has anyone else experienced this?  How do we fix it?

Thanks!

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Nancy Wagner
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    • MikeTamoush
    • Registered
    • August 24, 2022
    Are you saying it doesn't even attach? Or it attaches and saves, but then doesn't open as a message?

    If it doesn't attach, it is likely that she is just slightly off when dragging and dropping, you can try browsing for the file to test that theory.

    If it is saving, but when clicking on it, doesn't open up - more than likely somehow the browser settings are default to open the message in the browser, and I don't think browsers like to open emails.

    Either way, the first trouble shoot I would try is doing the same exercise on a different browser.

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    Mike Tamoush
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